Customer Service, Associate

SEDAA • Oakland, CA

7h • $25,000 - $28,000 • Hybrid

About The Position

Our client is seeking a Customer Service, Associate.
Pay Range: $25K to $28K without insurance
ASSIGNMENT IS REMOTE AND EXPECTED TO GO ONSITE AT OAKLAND, CA 1-2 TIMES PER MONTH.
START FOR ASSIGNMENT WILL BE IN JUNE NOT EARLIER.
TOP THINGS LOOKING FOR: Customer service skills and prior customer service experience ideal, detailed oriented, communication skills, and reliable.
Position Summary - Establish and maintain customer accounts. This includes implementing contracts and customer services agreements, ensuring accurate and timely billing, establishing quality controls, and providing ongoing customer/client feedback. This role supports PG&E’s mission of helping customers access programs that improve affordability and financial stability. Maintain quality standards and follow established procedures for customer outreach.

Requirements

• Excellent communication skills
• Ability to work in a team environment
• Demonstrated problem solving skills
• Demonstrated empathy, patience and professionalism while supporting customers, particularly those who are vulnerable and experiencing financial hardship.
• Ability to remain flexible and adaptable in fast paced environment where priorities and program needs may evolve.
• Strong listening skills and customer centric mindset.
• Ability to communicate complex information clearly while maintaining respectful tone.

Nice To Haves

• Knowledge of standard software (MS Word, Excel and Access).

Responsibilities

• Establish and maintain customer accounts
• Implementing contracts and customer services agreements
• Ensuring accurate and timely billing
• Establishing quality controls
• Providing ongoing customer/client feedback
• Maintain quality standards
• Follow established procedures for customer outreach

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees