Customer Service Associate - Travel Required

Second Life Mac•Skokie, IL

5d•Onsite

About The Position

Second Life Mac (SLM) is looking for a Customer Service professional that loves to travel to help manage the shipping services between SLM and our Clients. At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry-best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members. To complete your application, please complete our 5-minute application survey here: https://go.cultureindex.com/p/toUC5q21d5JfQogQl1k Who is Second Life Mac SLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We’re a company that puts significant focus on helping our team members maximize their human potential. In fact, we’re so dedicated to this purpose that we embed it into our long term business plan and vision. Who You Are Founded in 2013, Second Life Mac (SLM) set out to make a difference by connecting people with the best technology — with affordability and sustainability in mind. Since then, we’ve become recognized for our thought leadership and commitment to excellence, reselling Apple products to customers worldwide while maximizing value for our client network. As we continue to grow our reputation as a leader in Apple device buybacks, we’re seeking talented individuals who share our drive to elevate our mission even further. Our team is dedicated, innovative, and constantly striving to improve every day.

Requirements

Ability to perform physical tasks such as lifting heavy boxes, standing for extended periods, and operating warehouse equipment safely
The candidate must possess a valid driver’s license with a clean driving record.
The candidate must be professional and possess excellent communication skills.
The candidate must be self-motivated and energetic.

Nice To Haves

CMV medical certificate is a plus.
Warehouse experience is a plus.

Responsibilities

Serve as the primary in-person interaction with Clients by maintaining strong relationships and adapting to Client needs.
Coordinate devices being transported to SLM Operations Center in Skokie.
Package, count, and check for quality issues of devices at Client sites.
Schedule pickup of devices with 3rd party vendors including FedEx, UPS, etc.
Utilize gaylords, boxes, and foam for effective packaging of electronic devices.
Engage in regular weekly travel within the continental US based on business needs.
Adhere to SLM’s Travel and Expense Policy, including the submission of monthly expense reports.
Efficiently and accurately count devices by type to forecast incoming devices.
Utilize ERP system for proper recordkeeping.
On days without travel, Pickup Associates are assigned to tasks in the Operations Center according to business needs.
Provide and maintain a quality of work that exceeds customer expectations.