Customer Service Associate - Oceanside Branch

Dime Community Bank•Town of Hempstead, NY

22h•$21 - $29•Onsite

About The Position

Dime Community Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Oceanside Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

Requirements

High School Diploma or equivalent required.
Minimum 1 year retail banking experience required.
Cash-handling experience preferred.
Excellent customer service skills.
Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
Strong problem-solving skills to effectively uncover and resolve customer issues.
Thorough understanding of compliance and record keeping requirements.

Nice To Haves

Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

Responsibilities

Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
Perform account services to all Dime customers.
Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
Possess current knowledge of bank regulatory requirements.
Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
Cross train on both teller window and banking platform as required.