Customer Service Associate

Trove Brands • Lehi, UT

43d • Onsite

About The Position

Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.
As a Customer Support Associate, you’ll work closely with the customer service team, handling a wide array of customer inquiries. You will contribute to strengthening customer relationships by offering kind, connected service using our connection model to build loyalty and foster impactful relationships with our customers.

Requirements

• Excellent written and verbal communication skills.
• Typing speed of 40–60 wpm with clarity.
• Able to perform focused, task-based work.
• Familiarity with Helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.

Responsibilities

• Promptly and accurately respond to emails, chats, and calls.
• Analyze and reply to customers using key language models.
• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Find ways to engage in meaningful and impactful ways using our connection model.
• Engage in specialty assignments and project opportunities.
• Advocate for our customer – contributing to the customer voice.

Benefits

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed