Customer Service Associate

Chesapeake Bank•Kilmarnock, VA

29d

About The Position

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers rely on for their banking needs. You'll provide exceptional service, assist with transactions, and ensure every customer leaves with a smile. In a typical banking day, you will enjoy a high level of customer contact, drawing upon your own product knowledge, cash handling experience, and service training. You will make a difference by assessing a client’s financial needs and delivering first-rate service to help them reach their goals. Every day will be different. You will spend some time on the teller line, at a sales and service desk, and promoting Chesapeake Bank in the surrounding neighborhood. Chesapeake Bank is committed to empowering and developing our employees, so you will be backed by state-of-the-art industry software, help-desk support, and training resources. You'll have prestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment. Customer Service Associates at Chesapeake Bank play a vital role in our customers’ banking experience. You will have meaningful conversations with our customers that lead to building relationships and providing them with products, services and digital options which best meet their financial needs.

Requirements

High school diploma or equivalent.
1 year of Retail, Sales or customer service experience.
6 months of cash handling experience preferred.
1 year of financial institution experience preferred.
Basic Microsoft Office skills
Ability to stand for extended periods of time
Ability to lift at least 30 pounds
Ability to work weekends as needed or scheduled
Travel may be required for training purposes and/or assisting other locations
Demonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.
Proficient verbal, written, and interpersonal communication skills.
Effective sales and cross-selling skills.
Good analytical and organizational skills.
Flexibility to learn and grow as new systems or processes emerge.
Willingness to follow instructions and work under established guidelines.

Nice To Haves

6 months of cash handling experience preferred.
1 year of financial institution experience preferred.

Responsibilities

Being friendly and engaging in conversations, connecting with customers and visitors alike
Asking questions to get to know the customer and building relationships
Listening with patience and offering advice that’s concise and easy to understand
Knowledge of bank products and services including other lines of business
Connecting customers to digital options which may make banking easier
Working as a part of a team to help customers succeed financially
Engaging with customers via phone, text or email
Interacting with integrity and professionalism with customers and team members
Actively listening, eliciting information, comprehending customer issues and recommending solutions
Ensuring all procedures are followed in accordance with Bank policy and Federal regulations
Effective organizational, multi-tasking, and prioritizing skills
Maintaining a cash drawer including taking in and giving out cash and balancing consistently
Accurately and efficiently processing transactions
Opening new accounts and completing service requests
Identify potential fraud and take appropriate action to prevent loss
Exercising judgment and raising questions to management
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Understand this role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.
Flexibility to learn and grow as new systems, technology or processes emerge
Taking ownership of career development through training opportunities
Managing additional duties and responsibilities as assigned by Supervisor
Adding fun to your day!