CUSTOMER SERVICE ASSOCIATE - DIMOND

Goodwill of Lane & South Coast Counties & Alaska-posted 1 day ago
$16 - $19/Yr
Entry Level
Onsite • Anchorage, AK
101-250 employees
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The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment.

  • Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions.
  • Provide outstanding customer service by greeting, assisting and engaging with customers and donors.
  • Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required.
  • Receive, sort, and price donated goods according to company guidelines and quality standards.
  • Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual.
  • Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient.
  • Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management.
  • Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission.
  • Collaborate with team members to meet production and sales goals.
  • Participate in team meetings, training sessions, huddles, stretches, and store events.
  • Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill’s values.
  • Exhibit professionalism, integrity, and a positive team-oriented attitude.
  • Report for all regularly scheduled work on time, ready to work.
  • Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment.
  • Previous retail or customer service experience a plus.
  • No minimum education requirements.
  • Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed.
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