Customer Service Associate

DAP Health•Palm Springs, CA

35d•$21 - $22•Onsite

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Customer Service Associate provides excellent customer service and cash handling skills. This position reviews all activities associated with handling customer transactions and ensuring a positive shopping experience for every shopper in our store. Supervisory Responsibilities: None

Requirements

Ability to work a flexible schedule which includes opening/closing store, weekends, and holidays
Excellent customer service skills
Ability to:
Train staff on POS procedures
Maintain correct change for all registers
Follow instructions and give directions
Handle difficult customer situations
Work flexible hours and/or shifts
Communicate effectively with all levels of individuals, both internally and externally
Read, write, and communicate in English
Computer skills preferred
Inventory control knowledge preferred
Supervisory skills preferred
Bilingual in Spanish preferred
Previous Sales experience
Previous POS experience
Previous cash handling experience
Experience working in retail preferred
Ability to lift 50 pounds
Operates in a store setting and requires constant times of sitting, standing, walking, and repetitive motion and talking

Nice To Haves

Computer skills preferred
Inventory control knowledge preferred
Supervisory skills preferred
Bilingual in Spanish preferred
Experience working in retail preferred

Responsibilities

Maintain excellent customer service in all areas of the store
Maintain a neat and clean cashier center area and sales floor
Maintain correct change for all registers
Ensure correct pricing is entered into the POS system
Ensure all customers are greeted and get assistance as needed
Ensure all registers balance at the end of each shift
Handle customer issues as they arise
Complete all types of sales transactions
Complete and input markdowns - percent and price override
Recognize counterfeit currency
Handle and control voids, returns, cash and credit card transactions, store credits, and special orders
Place sold tickets on merchandise for pick up - same day and 48-hour holds
Perform other duties as assigned