Customer Service Associate

San Francisco Giants • San Francisco, CA

14d • $24 - $26 • Onsite

About The Position

The Customer Service Team is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact and strives to build an inclusive culture where everyone is able to do and be the best version of themselves. The San Francisco Giants are looking for a part-time (approx. 24 - 32 hours per week), seasonal Customer Service Associate. This role provides a unique opportunity to build a working knowledge of membership products, ballpark policy, sales and ticketing systems. The Customer Service team works closely with Ticket Operations, Ticket Sales, Client Retention, Community Relations, Ballpark Operations and many other departments supporting ticket revenue products and programs to elevate the fan experience. The Customer Service Associate is responsible for effectively responding to fan inquiries by phone, email, and in-person with courtesy and accuracy; working home games in-person; and raising the Giants Gold Glove Service standard. The ideal candidate is comfortable in rapidly changing environments, seeks information, contributes meaningfully to shared work, and keeps calm, confident, and curious when challenged. This role reports to the Supervisor, Customer Service within the Ticket Sales and Services department. It is an in-person role with your shifts scheduled at 24 Willie Mays Plaza in San Francisco, CA, ending in early October 2026.

Requirements

• Experience: 12+ months of customer service-facing experience, preferably in the sports, retail, or hospitality industries
• Technical Skills: Google Suite, general computer skills, typing
• Technological aptitude to become proficient in: ticketing systems (ProVenue), Google Suite, MLB Ballpark app, and Customer Relationship Management software (Salesforce Service Cloud)
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service, strong interpersonal, written, and verbal communication
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient, and ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
• Constantly perform desk-based computer tasks
• Frequently sitting
• Frequent stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use the telephone, sort/file tickets or paperwork, lift/carry/push pull objects that weigh up to 30 pounds
• Frequent twist/bend/stoop/squat, kneel/crawl

Nice To Haves

• You are authentic, personable, and charismatic
• You are motivated to contribute meaningful individual work for a communal goal
• You are curious, inquisitive, and perceptive
• You are comfortable with ambiguity and strive to do the next right thing
• You are a deliberate and intentional communicator
• You are fulfilled by the ongoing process of learning and discovering answers
• You enjoy creating a positive team environment
• You dare to take initiative and align on mutual accountability across teams

Responsibilities

• You are goal-oriented while also striving to provide prompt, accurate, and courteous service to Giants customers via phone, email, and in-person servicing on non-gamedays + gamedays
• You empathize with customers while accurately addressing their ticketing needs and meeting our high customer service standards
• You practice exceptional customer service and skillfully navigate complex situations with a “can do” attitude
• You support and assist ticketing programs and product launches
• You are energized by interacting and working with people
• You keep a working knowledge of resources and applications of ticketing and ballpark policies
• You educate, advise, and positively influence the fan experience
• You are excited to sell and service ticketing products and programs
• You take initiative to find efficiencies

Benefits

• After 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage and access to Giants tickets.
• At the Giants, we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees