Customer Service Associate
B&H Photo•New York, NY
About The Position
Under supervision, the Customer Service Associate handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers. The goal of a Customer Service Associate is to attain customer satisfaction by responding in a timely and professional manner.
Requirements
- Well-versed on all current company policies and procedures.
- Very strong verbal and written communication skills.
- Professional and courteous demeanor.
- Strong judgment with analytical problem-solving skills.
- Team player within the Customer Service Department.
- Works well under pressure.
Responsibilities
- Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
- Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues.
- Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
