Customer Service Associate

Lacks Valley Stores•Brownsville, TX

1d•Onsite

About The Position

As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships.

Requirements

High school diploma or equivalent
Strong communication and interpersonal skills
Customer-focused attitude and ability to empathize
Basic computer proficiency
Problem-solving and conflict resolution abilities
Adaptability and willingness to learn
Patience and resilience in handling challenging situations
Ability to work in a team and follow guidelines
Attention to detail for accurate order processing
Must be able to read, write, and speak English fluently

Nice To Haves

Fluency in Spanish is highly preferred
Previous customer service experience is a plus

Responsibilities

Must have exceptional customer service skills, including effective communication, problem-solving, and empathy
Provide accurate and helpful information to customers who have questions about products, services, or policies
Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions
Responsible for processing customer contracts, handling transactions, and handling credit applications
Providing product or service recommendations based on customer's needs and preferences
Updating customer information such as customer records and contact information in company's database
Handling customer inquiries via phone, email, and in person
Must have strong written and verbal communication skills
Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations
May be asked to perform other duties as assigned, depending on the needs of the company
Must be able to read, write, and speak English fluently
Perform other duties as assigned by management