Customer Service Associate

Windowrama Enterprises Inc.•Town of Hunter, NY

39d•$18 - $20•Onsite

About The Position

Are you a people-person who thrives in a fast-paced environment and enjoys being the go-to problem solver? We’re looking for a Customer Support Associate to be the friendly voice of our company and a key connection between our customers and sales team. In this role, you’ll handle incoming calls, support showroom activity, coordinate with sales staff, and help ensure our customers have a smooth and positive experience from start to finish.

Requirements

A calm, friendly communicator who enjoys helping others
Strong multitasking skills and the ability to work in a fast-paced environment
Highly organized with great attention to detail and follow-through
Comfortable working independently and taking ownership of tasks
A positive, professional attitude with a strong work ethic
Someone who takes pride in their work and contributes to a team-oriented environment
High School Diploma or equivalent
Proficiency with computers, including Microsoft Office and Google tools

Nice To Haves

Experience with IBM AS400
Prior call center or customer service experience preferred

Responsibilities

Answer and manage a high volume of inbound and outbound calls in a professional, timely manner
Accurately enter and track calls and customer interactions in our system
Serve as a liaison between customers and the sales team
Resolve customer service issues independently and efficiently
Follow up on internet leads and installations
Schedule deliveries and coordinate with customers
Process customer payments
Complete reports and other assigned administrative tasks