Customer Service Associate - Scottsburg, IN

Buchanan Group•Scottsburg, IN

10d•Onsite

About The Position

The Customer Service Specialist provides exceptional customer support and maintains accurate records for assigned locations. This role processes customer orders, coordinates with internal departments, ensures timely communication, and provides backup support across locations as needed. Additionally, the position assists the Inside Sales Manager with sales support and location-specific needs to ensure smooth operations and outstanding customer satisfaction.

Requirements

Previous experience in customer service, sales support, or office operations.
Proficiency with office systems, including PCs and order management or ERP software.
Strong organizational skills with attention to accuracy and detail.
Excellent verbal and written communication skills for professional customer and colleague interactions.
Problem-solving mindset with ability to manage multiple tasks in a fast-paced environment.
Willingness to learn technical software and office procedures.
Ability to lift up to 10 pounds.
Reliable transportation to assigned location(s).
Professional appearance and demeanor.
Commitment to following company policies, procedures, and cemetery rules & regulations where applicable.
High school diploma or equivalent required
Minimum 1–2 years of experience in customer service or related office role.

Nice To Haves

associate degree preferred

Responsibilities

Receive and process customer product and service orders, ensuring completion by the next business day.
Manage revisions, approvals, and order flow through order entry, purchasing, and approval processes.
Review layouts and CADs once approved by customers.
Request and create new custom product codes when necessary.
Respond promptly and professionally to customer inquiries via phone, email, or other channels; escalate unresolved questions to Sales Rep or Inside Sales Manager.
Process RMAs (Return Merchandise Authorizations) and warranty orders efficiently.
Collect and share customer feedback to support product and service improvements.
Contact customers regarding order questions and provide timely follow-up.
Collaborate with all departments involved in the order process to ensure clarity of customer requirements.
Ensure production has the necessary information and resources to fulfill and ship orders accurately.