Customer Service Associate

Rock House Farms (RHF) • Hickory, NC

5d • Onsite

About The Position

The Customer Service Associate is responsible for exercising independent judgment and discretion to ensure that sales objectives are achieved, company assets are protected, and customers receive professional communication and excellent care. This role involves managing accounts and acting as a liaison between the customer and the entire organization. The Customer Service Associate will partner with their Sales Representatives to manage customers’ needs and requests.

Requirements

• Minimum of 2 years customer service experience, preference given to candidates with a Bachelors or Associates degree.
• Excellent communication skills, both written and verbal.
• Proficient in using SAP and Excel is preferred but not required.
• Strong problem-solving abilities and attention to detail.
• Outstanding organizational skills and ability to multitask.
• Ability to develop and document procedural suggestions or changes.
• Demonstrates advanced proficiency in computer systems and software applications.

Responsibilities

• Provide customers with detailed production specifications, pricing, configuration, and availability information.
• Accurately enter complex orders, credits, return authorizations, and order changes into the system.
• Collaborate closely with manufacturing and sourcing teams to ensure accurate completion dates and timely production.
• Manage new accounts and special shipping needs, track key orders, and ensure timely manufacturing within expected time frames.
• Ensure pricing accuracy for all orders, including during promotional and sale periods, and confirm customer compliance with requirements.
• Work with customers, designers, and operational staff to fulfill overall business requirements.
• Resolve product or service issues by clarifying customer complaints, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Maintain decision making authority within established approval limits.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree