Customer Service Associate

MEDLOGIX, LLC•Hamilton Township, NJ

25d

About The Position

The Customer Service Associate will serve as a liaison between Medlogix and our customers which include: insurance carriers, employers, medical providers, insureds, and colleagues. The Medlogix Customer Service Representatives are responsible for the answering of incoming calls through multiple phone queues, addressing callers, inquiries for multiple lines of business and services, FROI input and distribution, Auto intake/ Medlogix's system updates, processing of Precertification discrepancies, as well as various other tasks.

Requirements

High School Diploma required
Two plus years of Customer Service experience Required
Excellent Communication Skills
Excellent Computer Skills
Bi-lingual Spanish a plus

Nice To Haves

NJ/Auto/ PIP insurance knowledge
Provider/ Hospital medical billing knowledge a plus
Bi-lingual a plus
Accurate typing, computation skills, and proficient in Microsoft Office applications
Ability to work professionally with colleagues and perform as a team-player
Ability to show initiative: demonstrate a “self-starter” behavior and a willingness to help others
College Diploma Preferred

Responsibilities

Interact in a professional manner with customers, both internal and external, in a call center environment
Assist callers with inquiries pertaining to precertification services, PPO network access, medical bill repricing, and Workers’ Compensation First Report of Injury (FROI)
Perform claim intake processes including dissemination of information to multiple parties
Process claim demographic updates received from adjusters via electronic claim messaging system
Access various databases as necessary to obtain information to assist callers
Communicate/interact with other Medlogix departments to address inquiries and matters requiring resolution
Handle calls of a more complex or urgent nature
Document all phone calls in call management database, to include details of the nature of call, outcome, and follow-up required
Meet individual and team goals to achieve required service level agreements
Perform QA protocols as necessary to ensure SLA’s are achieve