PT Parks Customer Service Associate-Mulberry Creek Community Cen

Hall County•Flowery Branch, GA

8d•Onsite

About The Position

To provide positive, efficient, and comprehensive customer service to Hall County park, campground, and facility guests. Answer phones, and greet guests in a courteous, efficient, and professional manner, providing information and assistance regarding procedures, facilities, reservations, programs, registrations, fees, and addressing customer concerns. Clerical and light administrative office tasks, collection of fees, opening and closing facilities, light facilities maintenance, setting up and breaking down of events, maintaining safety and security, and other duties related to Parks operations and events are required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES When Assigned to Community Center Front Desk: Greet visitors and provide information to customer inquiries and requests. Assists customers with program registrations, community center memberships, rental agreements, fee collection, and reservations. Answers telephone and routes calls to appropriate parties; takes messages as needed. Receives and sorts mail; distributes to appropriate parties. Light typing and word processing to include emails, orders, memos, and other business documents. When Assigned to Community Center Facilities Supervision: Responsible for opening, closing, and supervising community center facilities, including scheduled events, programs, facility rentals, and activities during normal operational hours, in the evening and on weekends. Monitors facility and maintains order. Sets up and breaks down room and event set up for customers. Provides assistance and customer service to the public during events. Monitors facility and maintains safety and security. Performs light maintenance to ensure complex is neat and orderly. Assists Facility Coordinator with clerical and administrative duties as needed. Regular and predictable attendance is required. Performs other related duties as required. When Assigned to Campground Welcome Desk and Gatekeeping: Provides excellent customer service by greeting and checking in guests. Provides and communicates information as it relates to park policies and procedures. Assist guests with customer inquiries, requests, and concerns. Answers telephone and routes calls to appropriate parties; takes messages as needed. Responsible for the administration, recordkeeping, and processing of reservations for campsites, pavilions, and event centers. Responsible for collecting and entering reservation information and customer data into computerized reservation platform. Monetary responsibilities to include handling and accounting for all fees collected for reservations, general admission fees, and all concession sales; must be able to properly process credit/debit card transactions. Ensure guests check out as scheduled. Monitors and maintains safety, security, and control of park access. Knowledgeable in rules and regulations for a multi-use park with both camping and day use visitors. Light typing and word processing to include emails, orders, memos, and other business documents Light facilities maintenance is required Responsible for working independently with limited supervision. Regular and predictable attendance is required. Performs other related duties as required.

Requirements

High School Diploma or GED, or equivalent
Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above.
Valid Class C driver’s license and satisfactory Motor Vehicle Record (MVR).
General computer skills to include Microsoft programs, email, and Parks specific reservation software.
Ability to work nights, holidays and weekends.
Excellent customer service and telephone skills to include anticipating needs of customers for information.
Ability to communicate tactfully and courteously with the public and staff members.
Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully.
Clerical skills to include light typing and word processing, filing, recordkeeping
Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits.
Knowledge of building, grounds, and security systems.
Problem solving skills.
Ability to work independently.
Ability to communicate effectively orally and in writing.

Responsibilities

Greet visitors and provide information to customer inquiries and requests.
Assists customers with program registrations, community center memberships, rental agreements, fee collection, and reservations.
Answers telephone and routes calls to appropriate parties; takes messages as needed.
Receives and sorts mail; distributes to appropriate parties.
Light typing and word processing to include emails, orders, memos, and other business documents.
Responsible for opening, closing, and supervising community center facilities, including scheduled events, programs, facility rentals, and activities during normal operational hours, in the evening and on weekends.
Monitors facility and maintains order.
Sets up and breaks down room and event set up for customers.
Provides assistance and customer service to the public during events.
Monitors facility and maintains safety and security.
Performs light maintenance to ensure complex is neat and orderly.
Assists Facility Coordinator with clerical and administrative duties as needed.
Regular and predictable attendance is required.
Provides excellent customer service by greeting and checking in guests.
Provides and communicates information as it relates to park policies and procedures.
Assist guests with customer inquiries, requests, and concerns.
Responsible for the administration, recordkeeping, and processing of reservations for campsites, pavilions, and event centers.
Responsible for collecting and entering reservation information and customer data into computerized reservation platform.
Monetary responsibilities to include handling and accounting for all fees collected for reservations, general admission fees, and all concession sales; must be able to properly process credit/debit card transactions.
Ensure guests check out as scheduled.
Monitors and maintains safety, security, and control of park access.
Knowledgeable in rules and regulations for a multi-use park with both camping and day use visitors.
Light facilities maintenance is required
Responsible for working independently with limited supervision.