Customer Service Associate

Ivoclar North America•Amherst, NY

17h•$19 - $20

About The Position

The ideal candidate brings strong communication skills, and a background in customer service and a passion for helping clients succeed. This individual will assist all customer calls by providing clinical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.

Requirements

Previous customer service experience required.
Strong communication, telephone, computer and data entry skills required
Ability to work independently, prioritize and multitask in a dynamic environment
Candidates must be legally authorized to work in the United States on a permanent basis.
This position is not eligible for employer-based visa sponsorship now or in the future.
Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job.
Manual dexterity needed for alpha/numerical computer input.
Ability to perform filing duties, bend and lift 10-20 lbs.

Nice To Haves

Experience in a product- related environment preferred.
ERP/CRM/Salesforce experience highly desired
Dental Degree or background a plus

Responsibilities

Answer incoming telephone calls, transfer calls when necessary
Provide customer needs determination and assist customers with their orders
Provide customer with navigating assistance with Ivoclar.com
Assist clinical customers with product usage and offer resolution via E-mail and phone
Prepare and enter customer orders.
Coordinate literature requests when necessary
Provide support to Clinical Sales and Inside Sales Account Managers by responding to product and/or literature requests
Provide customer assistance in tracking packages, locating or replacing orders
Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team