Customer Service Associate

Heritage Pool Supply Group, Inc.•Lincoln, NE

25d•Onsite

About The Position

Heritage Landscape Supply Group is seeking a FT Counter Sales/customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication. Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace. Heritage Pool Supply Group, Inc. is a people-first company built to attract and retain the industry’s best talent at every level. Each day we dedicate ourselves above all else to thrilling our employees and our customers while always delivering growth to our supplier partners. Our mission is to help our family of companies achieve new heights and provide opportunities for all employees to grow, thrive, and advance with the company for decades to come. Let’s build a legacy together of our vision to form the nation’s leading family of independent pool & spa supply distributors. Heritage Pool Supply Group, Inc. is a wholly owned subsidiary of The Home Depot. Find out more at www.heritagepoolsupplygroup.com.

Requirements

Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
Proficiency in basic computer operations and internet navigation.
Experience or familiarity with point-of-sale systems and order entry procedures.
Capability to handle physical demands, including lifting up to 50 lbs
Ability to work in varied conditions, including warehouses and outdoor environments.
Willingness and ability to work overtime as needed during the peak season.
Capability to pass a pre-employment background/drug test.

Nice To Haves

Bilingual proficiency in English and Spanish.
Previous experience with irrigation or landscaping products.
Forklift operation experience/Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments.

Responsibilities

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
Other duties as assigned.