Customer Service Associate - Michigan City
Indiana Farm Bureau Insurance•Michigan City, IN
6d
About The Position
Responsibilities: Takes incoming phone calls and answers customer questions. Handles any walk-in customers. Collects payments. Makes policy changes. Assists with claims paperwork that is requested by the claim’s representatives. Provides proof of insurance documents that are requested by clients. Any additional duties assigned by management.
Requirements
- Bilingual in Burmese preferred.
- High school diploma or GED equivalent.
- 1 year of customer service experience.
- Property & Casualty insurance license required or must be able to obtain this license within 2 years.
- Proficient in Microsoft Suite.
- Strong communication skills.
- Strong time management and problem-solving skills.
- Strong attention to detail and accuracy.
Nice To Haves
- Bilingual in Burmese
Responsibilities
- Takes incoming phone calls and answers customer questions.
- Handles any walk-in customers.
- Collects payments.
- Makes policy changes.
- Assists with claims paperwork that is requested by the claim’s representatives.
- Provides proof of insurance documents that are requested by clients.
- Any additional duties assigned by management.
Benefits
- An organization that values work/life balance
- Paid vacation/sick leave
- 401(k) with match
- Fulltime with a Monday - Friday schedule
- Potential for a yearly bonus with a possible payout of up to 20% of the salary
- Contests and incentives
- Benefits eligibility within 30 days of employment
- Negotiable pay based on level of experience
- Collaborate in a team environment
- Paid volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
