Customer Service Associate

Borden Dairy Careers • Lafayette, LA

14d

About The Position

We’re on the Moo-ve with new opportunities!! And you know, if it’s Borden, it’s got to be good! At Borden Dairy, we’ve embraced the “Glass Half Full” mindset since 1857. Guided by our beloved mascot, Elsie, we spread joy and optimism to American families everywhere. Our mission is simple: to be the best-in-class dairy brand in the markets we serve. Join Elsie’s Herd today!

Requirements

• High School Diploma or GED required
• Proficient in reading and writing English
• 2–3 years of experience with ROSS, AS400, and/or Green Screen systems preferred
• Proficient in Microsoft Office, especially Excel; strong 10‑key skills required
• 2–3 years of experience in an order‑entry or shared‑services environment, ideally within distribution, manufacturing, or warehouse operations
• Experience supporting multiple locations, product lines, and customer groups in a fast‑paced or start‑up environment
• Strong verbal and written communication skills, including grammar, clarity, and follow‑through
• Demonstrated ability to work independently and collaboratively in fast-paced, dynamic environments.
• Demonstrated ability to perform effectively under pressure and manage competing priorities
• Professional, caring, and enthusiastic demeanor when interacting with customers and colleagues
• Advanced phone etiquette, customer service, and problem‑resolution skills
• Ability and willingness to work overtime, weekends, holidays, and various shifts as required.

Nice To Haves

• Bilingual abilities are a plus

Responsibilities

• Receive and process customer orders daily via phone (including pre‑orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness
• Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order‑related tasks
• Respond to internal and external inquiries and ensure appropriate and timely resolution
• Maintain order cut‑off timing in coordination with business units
• Answer incoming customer calls and route them to the appropriate department or branch for follow‑up
• Develop strong knowledge of company products, programs, and systems used to manage customer accounts
• Resolve escalated customer concerns using effective problem‑solving and de‑escalation techniques to achieve satisfactory outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees