Customer Service Associate

ATLANTIC BOTTLING COMPANY•Des Moines, IA

19d•Onsite

About The Position

The Customer Care Center (Customer Service) Associate is an extension of Atlantic Bottling Company’s sales team, responsible for day-to-day customer service, inside sales, and tele-sales activities. The Associate positively reflects the Company’s brand image, and builds a favorable rapport with customers to achieve customer satisfaction.

Requirements

High School diploma/GED with 1 year of prior experience in a call-center/customer service environment.
Excellent verbal and written communication skills.
Customer-focused and an excellent team-player.
Ability to effectively resolve customer issues, while dealing with stressful situations.
Detail-oriented with a high degree of accuracy.
Excellent time-management skills.
Flexible with the ability to adapt to varying situations, and to adjust priorities.
Results-driven and able to multi-task.
Ability to read, write, and sit for extended periods of time.
Good computer skills (MS Office).
Consistent, regular attendance is an essential job function.

Nice To Haves

Previous sales or retail sales experience desired.
Bilingual skills (Spanish) is desired, but not required.

Responsibilities

Promote revenue growth by providing exceptional levels of customer satisfaction through a variety of customer and sales promotion activities.
Ensure professional contact with customers which upholds Atlantic Bottling’s brand image.
Meet individual performance and department goals and metrics.
Follow standard operating procedures (SOPs) for department.
Conduct telephone sales activities to supplement the company’s sales activities.
Receive calls and/or emails from customers; conduct resolution on orders or complaints.
Accurately enter detailed customer information and orders into enterprise software.
Conduct tele-sales activities to current and inactive accounts.
Conduct follow-up with customer to ensure service satisfaction.
Build rapport and favorable relationships with customers.
Other duties as required.

Benefits

Flexible and non-traditional scheduling such as evenings, part-time, and 4-day week opportunities for certain roles
Industry-leading safety culture
myCareer development, training, and tuition assistance
Wellness focus with discounted gym memberships and mental health benefits including free counseling sessions
Recognition program & milestone celebrations
Coca Cola perks, discounts, and swag
Paid parental leave
Paid Time Off (PTO)
Health, Dental, and Vision insurance
401K with company match and profit sharing
Approachable and collaborative leadership
Regular performance feedback and employee survey opportunities