Customer Service Associate

Birk Manufacturing Inc.•East Lyme, CT

just now•Onsite

About The Position

Summary/Objective The Customer Service Associate is responsible for supporting customers and internal teams by managing communications, processing orders, coordinating order-related activities, and providing back-up to the inside sales team as needed. This role helps ensure accurate order handling, timely responses, and strong customer satisfaction. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Associate’s degree in communication, marketing, sales or business administration.
PC literate with working knowledge of MS Office Suite; Word, Excel, Outlook, PowerPoint, Adobe
Experience with ERP systems.
2 - 3 years working in an office environment providing administrative assistance.
Experience with IT and phone systems.

Responsibilities

Answer incoming phone calls and direct inquiries appropriately.
Greet visitors and customers in a professional and courteous manner.
Enter and process customer orders accurately in company ERP system within a timely manner.
Respond to customer orders with an order acknowledgement once they have been entered into company ERP system.
Forward new orders and related information to the sales team.
Provide back-up support to the internal sales team for the quoting process as needed.
Respond to customer inquiries regarding general questions, status of orders, changes, etc.
Follow up on orders, including FAI requirements, documentation, and delivery status.
Coordinate drawing submittals and approvals with customers and internal teams.
Maintain organized order records, notes on inquiries, and documentation.
Provide world class customer service with a high level of attentiveness, quick responsiveness, upbeat attitude, accurate and timely responses.