Customer Service Associate

Bosch-HomeComfort • Hanover, MD

11d

About The Position

We are seeking a friendly and empathetic Customer Service Associate to join our team in Hanover, United States. As a Customer Service Associate, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

Requirements

• High school diploma or equivalent required; Associate's degree in a related field preferred
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Proficiency in using computer systems, including CRM software and Microsoft Office suite
• Ability to multi-task and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Ability to remain calm and professional in challenging situations
• Strong team player with a positive attitude
• Flexibility to work various shifts, including weekends and holidays, as needed

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate records in our CRM system
• Identify opportunities to improve customer satisfaction and loyalty
• Assist in training new team members and sharing best practices

Benefits

• We offer a competitive compensation and a benefits package designed to empower you in every area of your life.
• This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED