Customer service I

Dollar Tree • Upland, CA

17h • $17 - $18 • Onsite

About The Position

The Customer Service Associate is responsible for delivering a positive shopping experience to every customer. Key duties include assisting customers with inquiries and recommendations, managing sales transactions at the cash register, and ensuring the security of cash and company assets. The role also involves maintaining store stock levels, recovering merchandise, receiving and unloading trucks, and replenishing stock according to productivity standards. Associates are expected to foster a positive, safe, and respectful environment through professional and friendly interactions. Additionally, the position requires maintaining store cleanliness, including bathrooms, floors, and trash removal, to ensure all areas are neat and presentable. This role offers the opportunity to connect with people daily, create memorable customer experiences, and build a career path within the company, supported by various health and wellness programs.

Requirements

• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Nice To Haves

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Benefits

• Medical, pharmacy, dental, and vision insurance
• Employee Assistance Program
• Retirement plans
• Educational Assistance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees