Customer Service Associate

Clarity Media Colorado•Colorado Springs, CO

20d

About The Position

The Customer Service Associate will assist advertising sales team members in the prospecting, booking, closing and maintenance of prospective and existing advertisers.

Requirements

Education: High school diploma or equivalent
Experience: At least one year of solid experience in an administrative role.
Able to read, write, clearly speak and understand English.
Ability to work in a windows-based and web-enabled desktop environment.
Demonstrated ability to perform basic math activities; addition, subtraction, multiplication, division.
Excellent verbal and written communication skills.
Demonstrated ability to write clearly, simply, and accurately using proper business tone, grammar and punctuation.
Quantitative ability to read and comprehend account information and account management software.
Strong problem solving skills and ability to handle all types of customers including those who might be irate or irrational providing excellent conflict resolution skills.
Ability to use appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, service, or product from prospects, existing customers, and teammates.
Ability to manage multiple demands and competing priorities simultaneously.
Able to maintain confidentiality of information concerning customers’ accounts.
Able to react to change productively and handle other essential duties as assigned.

Responsibilities

Provide excellent customer service to prospective and existing advertisers.
Provide back up support to fellow team members as needed.
Assist in answering phone inquiries from existing and prospective customers.
Knowledgeable about the internet and digital opportunities including SEO and PPC.
Work independently to complete a set schedule of tasks daily, weekly and monthly.
Process all advertising with the assistance of the advertising sales representative full cycle - from ad order/layout to proofing and client approval.
Traffic advertising materials and liaise with clients as needed to meet closing deadlines.
Insertion order entry via the internal booking system, manifest corrections on a daily basis for team.
Back up buddy system for other coordinators on staff and cover for absent team members.
Assist in developing advertising sales proposals as needed.
Assist with client prospecting, through analysis and competitive media tracking to help develop a list of non-advertising prospects.
Assist with research and accounting needs relating to billing discrepancies and resolution.
Timely attendance during a regular and predictable schedule is required. Certain critical times of the work day exist during which duties of this position must be performed.
Able to react to change productively and handle other essential duties as assigned.