Customer Service Associate

Jackson Hewitt - 2716Jasper, TX
5dOnsite

About The Position

Join Jackson Hewitt as a Customer Service Associate and be the welcoming face of our Jasper, TX location! This role is perfect for those who thrive on helping others and enjoy a fast-paced environment while providing exceptional service.

Requirements

  • Strong communication skills with a friendly and approachable demeanor.
  • Ability to multitask and thrive in a busy environment.
  • Basic math skills and proficiency in handling cash transactions.
  • Willingness to learn about tax preparation and related services.
  • Strong problem-solving skills and attention to detail.
  • Ability to work flexible hours, including evenings and weekends.

Nice To Haves

  • Previous experience in a retail or service-oriented role is a plus.

Responsibilities

  • Assist customers with tax preparation inquiries and provide information on services offered.
  • Schedule appointments and manage customer flow efficiently.
  • Maintain a clean and organized workspace to enhance customer experience.
  • Handle customer payments and process transactions accurately.
  • Resolve customer issues promptly and effectively to ensure satisfaction.
  • Communicate clearly and professionally with clients and team members.
  • Participate in training sessions to stay updated on tax laws and company policies.
  • Promote additional services to enhance customer value and satisfaction.

Benefits

  • Employee discounts
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