Customer Service Associate

Jackson Hewitt - 2716•Jasper, TX

5d•Onsite

About The Position

Join Jackson Hewitt as a Customer Service Associate and be the welcoming face of our Jasper, TX location! This role is perfect for those who thrive on helping others and enjoy a fast-paced environment while providing exceptional service.

Requirements

Strong communication skills with a friendly and approachable demeanor.
Ability to multitask and thrive in a busy environment.
Basic math skills and proficiency in handling cash transactions.
Willingness to learn about tax preparation and related services.
Strong problem-solving skills and attention to detail.
Ability to work flexible hours, including evenings and weekends.

Nice To Haves

Previous experience in a retail or service-oriented role is a plus.

Responsibilities

Assist customers with tax preparation inquiries and provide information on services offered.
Schedule appointments and manage customer flow efficiently.
Maintain a clean and organized workspace to enhance customer experience.
Handle customer payments and process transactions accurately.
Resolve customer issues promptly and effectively to ensure satisfaction.
Communicate clearly and professionally with clients and team members.
Participate in training sessions to stay updated on tax laws and company policies.
Promote additional services to enhance customer value and satisfaction.