Part Time Seasonal Customer Service Associate - On site

Ocean State Job Lot • North Kingstown, RI

5d • $19 - $21 • Onsite

About The Position

The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution. This role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers.

Requirements

• High school degree or equivalent is required.
• One or more years of customer service or call center experience is preferred.
• Associate’s or Bachelor’s degree in a related field is preferred.
• Prior retail customer service experience is preferred.
• Proficient in Salesforce platform and Google (i.e., Sites, Slides, Drive, Docs, Sheets).

Nice To Haves

• One or more years of customer service or call center experience is preferred.
• Associate’s or Bachelor’s degree in a related field is preferred.
• Prior retail customer service experience is preferred.

Responsibilities

• Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely basis in accordance with Company policy.
• Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Relations Manager as needed.
• Maintain up-to-date understanding of Company policies and procedures.
• Capture and report all customer contacts using a software application.
• Effectively utilize virtual means to communicate efficiently and work independently under remote conditions, as applicable.

Benefits

• Competitive Paid Time Off (PTO)
• Comprehensive Health Coverage: Including but not limited to Medical, Dental, Vision, and much more.
• 401K Program
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Associate Store 30% Discounts
• Enjoy complimentary access to OSJL-owned vacation properties, along with discounted gym memberships and 20% off at OSJL affiliated restaurants.
• Free lunch Fridays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees