Customer Service Associate

HYDAC TECHNOLOGY CORPORATION•Bethlehem, PA

4h•Hybrid

About The Position

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require. HYDAC is looking for a Customer Service Associate who sits at the center of the business… someone who understands how customer expectations, internal operations, and real-world constraints come together. This role is for a person who takes ownership by default, thinks ahead, and knows that details matter because outcomes depend on them. Let’s be clear up front: this isn’t a traditional customer service job. If you enjoy untangling complexity, spotting problems before they become issues, and using data and technology to stay ahead, you’ll feel at home here. Why This Role Is Different At HYDAC, customer service isn’t about reacting - it’s about control and execution. You’ll be trusted with full responsibility for supporting assigned customers, from demand visibility to delivery follow-through. Your work will directly influence service levels, forecast accuracy, and long-term customer confidence. You’ll have room to operate, access to the people who make decisions, and the expectation that you’ll use good judgment to get things done. This is a role with autonomy, not micromanagement. You will make an impact in this role by: Who This Role Fits Best This role tends to suit someone who: Thinks logically and executes with discipline Cares about details but understands the bigger picture Works well independently and doesn’t wait to be told what to do Is comfortable making decisions in situations that aren’t black and white Uses technology—especially Excel and AI tools—to work more efficiently Communicates professionally with both customers and internal partners

Requirements

High School diploma or GED required; equivalent experience considered
Reliable high-speed internet required for hybrid or remote work

Nice To Haves

Supporting OEM or distribution customers
Strong working knowledge of SAP
Experience with Salesforce.com and/or Microsoft Dynamics
Exposure to Lean, Continuous Improvement, or Six Sigma environments
Bachelor’s degree preferred

Responsibilities

Acting as the primary operational point of contact for assigned customers, ensuring accuracy, consistency, and follow-through
Turning customer demand into clear, actionable requirements for Sales, Production, and Supply Chain
Managing orders end to end—from entry through delivery—using ERP and CRM systems
Staying ahead of potential issues related to capacity, lead times, or shifting demand and addressing them early
Keeping internal teams aligned so customers receive exactly what they need, when they need it
Communicating clearly and confidently with customers around status, changes, and expectations
Using Excel, reporting tools, and AI-enabled workflows to identify trends and improve how work gets done
Maintaining clean data, solid documentation, and real visibility into customer activity

Benefits

HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

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