Customer Service Associate

Marshall Retail Group•Phoenix, AZ

31d•$16•Onsite

About The Position

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion. Location: Phoenix Sky Harbor Intl Airport (PHX) - Phoenix, AZ 85034 Schedule: Weekend availability required Pay: $16.00hr. About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Requirements

1 year + retail sales and/or cash handling experience
Excellent communication and people skills
Ability to multitask and problem solve
TAM Card may be required depending upon location
Additional Security clearance may be required depending upon location
Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
Limited sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Normal or corrected vision and hearing
Can distinguish varying or specific colors, patterns, or materials to assist customers
Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
Typically, indoors
Typically, in a consistent temperature
Use of fine motor hand functions
Lift 0-60 lbs with or without reasonable accommodation

Responsibilities

Handles each customer in a courteous and gracious manner
Maximize sales by achieving add-on sales and recommendations
Knowledge of the store's stock; stock varies by store location
Assists in the upkeep of the store by maintaining store displays and merchandising.
Assists with inventory and receiving of merchandise
Replenish backstock to maintain appropriate levels of merchandise on the floor
Markdown merchandise as needed.
CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
Other duties may be assigned