Customer Service Associate

TurnKey Real Estate • Middletown, OH

2d

About The Position

We’re looking for an enthusiastic, highly motivated customer support representative to provide an excellent experience to our customers. Job seekers should have exceptional communication, listening, problem-solving skills, and prioritization with multiple responsibilities. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Requirements

• Strong verbal and written communication skills are essential for this role
• Proficiency with a computer
• An in-depth understanding of customer interactions is required
• Demonstrating exceptional communication, active listening, and interpersonal abilities is a must
• Being able to assess and prioritize information effectively for decision-making is vital

Nice To Haves

• Previous experience in Property Management would be advantageous

Responsibilities

• Respond to incoming calls from customers, addressing inquiries about homes, services, and general inquiries
• Maintain accurate records of customer accounts and update new account information as needed
• Handle challenging customer issues following the provided scripts and escalate when necessary
• Recognize common customer problems for efficient resolution
• Utilize company software to ensure precise property/tenant data management
• Support the department with daily duties such as data entry, faxing, and scanning

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• HealthCare
• 401(k) with Roth/Pretax options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed