Customer Service Associate
About The Position
MGU, a subsidiary of WEC Energy Group, is seeking a Customer Service Associate in our Monroe, Michigan location. About Us WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.Job Summary Provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquiries regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (CIS). Perform general clerical duties as assigned, such as, data entry, filing, maintaining records.
Requirements
- 3+ years - customer service, billing and spreadsheet creation for monitoring processes.
- High School Diploma, HSED, or GED.
Nice To Haves
- Experience with Microsoft Office (Excel and Word) and Adobe.
Responsibilities
- Handle customer requests: communicate technical information to customers, contractors and crews for new services. Obtain additional information and forward to appropriate parties.
- Support field personnel.
- Process work requests: process paperwork, process billings.
- Communicate with various parties in job planning.
- Effectively utilize specialized computer applications dealing with customer billing.
- Prepare correspondence as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
