Customer Service Associate - Crest
About The Position
Ready to be a cornerstone of success? As a Customer Service Associate with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement! You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Customer Service Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy. Love what you do! At Value City Furniture, we take pride in giving our guests the very best experience when they shop with us. With a warm greeting and a big smile, every day is an opportunity to turn first time shoppers into loyal, life-long customers! Our team strives to give our guests an honest, low pressure, and satisfying shopping experience. We thoroughly enjoy helping our guests fulfill their home furnishing and bedding needs! Benefits of working for us! We offer National Health, Dental, and Vision coverage Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well 401(k) Recognition and reward programs Paid Sick Days Paid Vacation, Holidays (Thanksgiving and Christmas) Employee Assistance Program Our prices are already low, but why not more! Generous Employee Discount
Requirements
- Have a High School diploma or GED
- Have strong business acumen and Excellent verbal and listening skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
- Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
- Be able to lift/ move up to 25 pounds, regularly
Nice To Haves
- Being bilingual is a plus
Responsibilities
- Enter customer orders into the system accurately and completely
- Process payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepare daily deposits in accordance with Company policies and procedures
- Answer incoming calls and respond to customer queries in a timely and courteous manner
- Schedule deliveries that are convenient for the customers and comply with company procedures
- Maintain all open orders and courteously communicate status with customers
- Work daily reports according to Company requirements
- Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
- Assist Office Manager when needed
Benefits
- National Health, Dental, and Vision coverage
- Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
- 401(k)
- Recognition and reward programs
- Paid Sick Days
- Paid Vacation, Holidays (Thanksgiving and Christmas)
- Employee Assistance Program
- Generous Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
