Customer Service Associate
Arkansas Trailer•Little Rock, AR
6d•Remote
About The Position
The Customer Service Associate supports customers by answering questions, providing order updates, and helping resolve issues promptly. You’ll work with internal teams to ensure a smooth customer experience from inquiry to delivery.
Requirements
- High school diploma or equivalent required
- 1+ year customer service experience preferred
- Strong communication and problem-solving skills
- Comfortable using customer support tools and basic spreadsheets
- Professional and reliable with strong follow-through
Responsibilities
- Respond to customer inquiries via phone and email
- Provide order status updates and basic product information
- Enter customer requests and updates into the system accurately
- Coordinate with production, shipping, and sales for issue resolution
- Document interactions and maintain accurate customer notes
- Support returns, replacements, or service requests as needed
Benefits
- Health, dental, vision
- PTO and paid holidays
- 401(k)
- Training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
