Customer Service Associate

Thoroughbred Express Auto WashFort Wayne, IN
35d

About The Position

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Requirements

  • Display courteous, customer service focus, and professional attitude
  • Work while standing over long periods of time (6+ Hours)
  • Lift items of moderate weight (10+ pounds)
  • Maintain work expectations outdoor in all weather conditions
  • Interact ethically with fellow employees and customers
  • Possess valid and current driver’s license
  • Excellent written and oral communication skills, as well as interpersonal skills

Responsibilities

  • Focus on providing a positive customer experience.
  • Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
  • Greet customers with a warm smile, review and educate on services, and assist with payment.
  • Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
  • Direct the Driver into the entrance to the car wash or guides them onto tracks.
  • Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
  • Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
  • Provide assistance to customers in any area concerning car wash process.
  • Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
  • Additional duties as assigned.

Benefits

  • Quarterly Bonuses
  • Milestone Bonuses
  • Competition Bonuses
  • Unlimited Commissions
  • Tips
  • Employee Recognition
  • Medical, Dental and Vision for Full Time Employees
  • Paid Time Off + Holiday Pay for Full Time Employees
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