Customer Service Associate

RTC Aerospace • Los Angeles, CA

56d • $20 - $22 • Onsite

About The Position

The Customer Service Associate serves as the internal voice of the customer, supporting aerospace manufacturing programs in a CNC machine shop environment. Reporting to the Program Manager, this role manages customer communication, processes orders and RFQs, and ensures timely responses and follow-through across departments. The CSR plays a key role in maintaining accurate records, supporting quoting activities, and facilitating daily interactions with customer buyers. Strong attention to detail, professionalism, and responsiveness are critical to success.

Requirements

• Associate’s degree in Business or equivalent combination of education and relevant experience.
• 2+ years of customer service experience, ideally in a manufacturing or aerospace environment.
• Strong written and verbal communication skills; able to draft professional emails and correspondence.
• Highly organized with the ability to manage multiple tasks and priorities.
• Proficient with Microsoft Office and experience with ERP/MRP systems (e.g., JobBoss).
• Ability to work effectively in a fast-paced, team-oriented environment.

Nice To Haves

• Experience working in an aerospace CNC machining or manufacturing environment.
• Familiarity with quoting, shipping/receiving, or quality control processes.
• Previous experience supporting project management or program coordination.
• Strong interpersonal skills and customer-first mindset.

Responsibilities

• Receive and route all customer communications to appropriate departments, ensuring timely internal follow-up.
• Enter customer Purchase Orders, Change Orders, and RFQs into the ERP system (e.g., JobBoss); send acknowledgments to customers.
• Assist in gathering pricing and supplier information for quoting activities; maintain quote tracking logs.
• Interface directly with customer buyers to address inquiries, concerns, and order updates.
• Maintain and update customer tracking tools, including Contract Review and Quote Logs.
• Support the Program Manager in tracking project timelines and customer deliverables.
• Perform basic data entry, document filing, scanning, and administrative support tasks as needed.
• Performs other duties as assigned.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, long-term disability and 401(k) with up to 6% QACA company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree