Customer Service Associate

RTC Aerospace-posted about 16 hours ago
$20 - $22/Yr
Full-time • Entry Level
Onsite • Los Angeles, CA
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The Customer Service Associate serves as the internal voice of the customer, supporting aerospace manufacturing programs in a CNC machine shop environment. Reporting to the Program Manager, this role manages customer communication, processes orders and RFQs, and ensures timely responses and follow-through across departments. The CSR plays a key role in maintaining accurate records, supporting quoting activities, and facilitating daily interactions with customer buyers. Strong attention to detail, professionalism, and responsiveness are critical to success.

  • Receive and route all customer communications to appropriate departments, ensuring timely internal follow-up.
  • Enter customer Purchase Orders, Change Orders, and RFQs into the ERP system (e.g., JobBoss); send acknowledgments to customers.
  • Assist in gathering pricing and supplier information for quoting activities; maintain quote tracking logs.
  • Interface directly with customer buyers to address inquiries, concerns, and order updates.
  • Maintain and update customer tracking tools, including Contract Review and Quote Logs.
  • Support the Program Manager in tracking project timelines and customer deliverables.
  • Perform basic data entry, document filing, scanning, and administrative support tasks as needed.
  • Performs other duties as assigned.
  • Associate’s degree in Business or equivalent combination of education and relevant experience.
  • 2+ years of customer service experience, ideally in a manufacturing or aerospace environment.
  • Strong written and verbal communication skills; able to draft professional emails and correspondence.
  • Highly organized with the ability to manage multiple tasks and priorities.
  • Proficient with Microsoft Office and experience with ERP/MRP systems (e.g., JobBoss).
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Experience working in an aerospace CNC machining or manufacturing environment.
  • Familiarity with quoting, shipping/receiving, or quality control processes.
  • Previous experience supporting project management or program coordination.
  • Strong interpersonal skills and customer-first mindset.
  • Medical, dental, vision, basic and supplemental life insurance, long-term disability and 401(k) with up to 6% QACA company match.
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