As a Customer Services Associate you will work to resolve customer phone inquiries related to claims, eligibility verification, prior authorizations, pharmacy related issues and more. You will utilize strong verbal and written communication, listening and organizational skills as well as problem-solving and reasoning skills to accomplish superior customer service. Further, you will demonstrate attention to detail, ability to work in an ever-changing work flow environment, patience, professionalism, and compassion while handling difficult customers and situations. You will support enrollees and their families throughout their enrollment with HSCSN, by providing around-the-clock access to resources and assist with care coordination. A successful candidate will show flexibility and a customized approach when interacting with all types of enrollee communication styles and personalities. Finally, a strong Customer Care Services Associate will take initiative and assume responsibility where appropriate.