Customer Service Associate

Wiley Insight • Tifton, GA

15d

About The Position

We are seeking a dedicated and customer-oriented Customer Service Associate to join our team. This role is essential in ensuring the satisfaction of our clients while addressing their queries, providing support, and facilitating smooth communications. The ideal candidate will possess excellent communication skills, a positive attitude, and a commitment to customer excellence.

Requirements

• High school diploma or equivalent; Associate's is a plus.
• Strong verbal and written communication skills in English.
• Proficient in using Microsoft Office Suite and customer service software.
• Ability to work well under pressure and maintain a positive attitude.
• Strong problem-solving abilities and attention to detail.
• Willingness to work flexible hours, including weekends, if necessary.
• Minimum of 4+ years of experience in a customer service role.

Nice To Haves

• Previous experience in a customer service role is highly desirable.
• Experience in troubleshooting customer inquiries and complaints respectfully and efficiently.
• Knowledge of ACH processing and best practices in customer service.
• Familiarity with industry standards and emerging trends in customer service.

Responsibilities

• Act as the first point of contact for customers, addressing inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and resolutions to customer issues.
• Handle and resolve customer complaints in a professional manner, ensuring client satisfaction.
• Assist customers in navigating our website and online resources to enhance their experience.
• Document customer interactions and transactions accurately in the CRM system.
• Collaborate with other team members to provide seamless support and develop solutions for complex issues.
• Troubleshoot customer issues effectively, utilizing strong problem-solving skills to identify and resolve technical problems.
• Process ACH transactions and ensure timely responses to customer inquiries regarding their accounts.
• Follow up with customers as necessary to ensure continued satisfaction.
• Meet and exceed performance metrics and goals set by the company.
• Maintain high response times to customer inquiries to enhance the customer experience.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings plan with employer match.
• Opportunities for personal and professional development.
• Employee discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED