Customer Service Associate
About The Position
Madden Industrial Craftsmen is a premier staffing agency connecting skilled trades and administrative professionals with top employers across Arizona and the Pacific Northwest.Our client, a fabrication company specializing in mild steel and stainless-steel enclosures, is seeking a Customer Service Associate to support dispatching, scheduling, documentation, and customer coordination within their fabrication operations. The Customer Service Associate plays a critical role in supporting day-to-day operations by coordinating schedules, dispatching field teams, and serving as a reliable point of contact for customers and internal staff. This role requires strong organizational skills, scheduling/dispatch experience, familiarity with the Phoenix Metro area, and a demonstrated history of job stability . The ideal candidate thrives in a fast-paced fabrication or manufacturing environment and understands the importance of accuracy, communication, and follow-through.
Requirements
- High school diploma or GED
- 2+ years of dispatching, scheduling, or customer service experience in construction, fabrication, manufacturing, or a related industry
- Strong familiarity with the Phoenix Metro area (routes, cities, job locations, travel planning)
- Demonstrated employment stability (long-term roles preferred; contract-based roles acceptable)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and scheduling or job-tracking systems
- High attention to detail and ability to multitask in a fast-paced environment
- Valid driver’s license and clean driving record
Nice To Haves
- Experience in metal fabrication, manufacturing, or industrial services
- Previous dispatch or scheduling experience for field crews
- Familiarity with job orders, work tickets, or production documentation
- Ability to read basic technical documents or job specifications
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
- Dispatch and schedule fabrication and installation crews efficiently
- Coordinate daily, weekly, and project-based schedules with internal teams
- Create, track, and maintain job orders, work tickets, and related documentation
- Communicate job details, timelines, and changes to technicians, fabricators, and supervisors
- Monitor project progress and follow up to ensure on-time completion
- Track materials, parts, permits, and job readiness
- Maintain accurate digital and paper records
- Assist with reporting, job tracking, and administrative support
- Perform additional administrative and coordination duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
