Customer Service Associate

Lacks Valley Stores Ltd • Alice, TX

2d

About The Position

Job Summary:

As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships.

The essential job duties and responsibilities include the following:
Must have exceptional customer service skills, including effective communication, problem-solving, and empathy
Provide accurate and helpful information to customers who have questions about products, services, or policies
Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions
Responsible for processing customer contracts, handling transactions, and handling credit applications
Providing product or service recommendations based on customer's needs and preferences
Updating customer information such as customer records and contact information in company's database
Handling customer inquiries via phone, email, and in person
Must have strong written and verbal communication skills
Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations
May be asked to perform other duties as assigned, depending on the needs of the company
Must be able to read, write, and speak English fluently
Fluency in Spanish is highly preferred
Perform other duties as assigned by management

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Customer-focused attitude and ability to empathize
• Basic computer proficiency
• Problem-solving and conflict resolution abilities
• Adaptability and willingness to learn
• Patience and resilience in handling challenging situations
• Ability to work in a team and follow guidelines
• Attention to detail for accurate order processing
• Must be able to read, write, and speak English fluently

Nice To Haves

• Previous customer service experience is a plus
• Fluency in Spanish is highly preferred

Responsibilities

• Assisting customers with their inquiries, feedback, requests
• Building and maintaining positive customer relationships
• Provide accurate and helpful information to customers
• Address customer concerns by conducting thorough investigations
• Processing customer contracts, handling transactions, and handling credit applications
• Providing product or service recommendations based on customer's needs and preferences
• Updating customer information such as customer records and contact information in company's database
• Handling customer inquiries via phone, email, and in person
• Perform other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees