Customer Service Associate

Lucifer Lighting Company•San Antonio, TX

20d•Onsite

About The Position

Support the Customer Service team in their management of the Company’s sales network, as well as manage administrative tasks to ensure customer deadlines are met.

Requirements

Associate’s degree
Strong Analytical skills
Excellent digital literacy (Microsoft Word, Excel, etc.)
Fast typer
Ability to work with detail, proven math skills
Legal authorization to work in the United States

Responsibilities

Review and send order verifications and order updates to representatives.
Assist reps with lead time inquiries, expedited order requests, tracking information, copies of invoices, and other requests.
Assist with pricing requests, following high priority orders.
Create Tickets for returns and replacements orders.
Obtain packing slip and freight quotes from shipping department.
Help configure part numbers to support the Order Management Analysts.
Assist reps with lead time inquiries, expedited order requests, tracking information, copies of invoices, and other requests.

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