Customer Service Representative

The UPS Store•Eureka, MO

16d•Onsite

About The Position

The UPS Store in Eureka is looking for an energetic, outgoing Customer Service Associate who enjoys working with people and delivering outstanding customer service. Our store provides shipping, printing, and business services to our community, and we are seeking someone who takes pride in helping customers find the best solutions for their needs. This role is ideal for someone who is friendly, dependable, and eager to learn a variety of skills in a fast-paced retail environment.

Requirements

Friendly, outgoing personality with strong people skills
Previous retail or customer service experience preferred
High school diploma or GED required
Strong computer and internet skills (Microsoft Office and Adobe experience is a plus)
Excellent communication skills, both verbal and written
Ability to listen to customer needs and recommend solutions
Reliable, punctual, and responsible
Professional appearance and good personal hygiene
Ability to lift 40+ pounds and stand for extended periods
Willingness to learn all aspects of the business quickly
Must be available to work flexible shifts, including some weekends.

Nice To Haves

Microsoft Office and Adobe experience is a plus

Responsibilities

Provide excellent customer service to walk-in customers and handle telephone and email inquiries
Assist customers with shipping packages and selecting the best shipping options
Operate copiers, printers, fax machines, binding equipment, laminators, and point-of-sale systems
Provide information about our printing, packaging, and business service solutions
Listen carefully to customer needs and recommend the best products and services
Maintain a clean, organized, and safe store environment
Learn all store products, services, and industry best practices
Assist with additional duties as needed and take initiative in daily operations