CARWASH 7014 - CUSTOMER SERVICE ASSOCIATE - GATE PARKWAY

Gate Express Carwash • Jacksonville, FL

12d • Onsite

About The Position

The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Address all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.

Requirements

• Must be a minimum of 16 years old
• Must successfully complete a pre-employment drug screening and background check
• Must be able to work a flexible schedule, to include weekends, holidays and split shifts
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
• Must be detail-oriented and have strong organizational skills
• Must be able to operate a computer
• Must be able to stand for extended periods of time
• Must be able to lift, carry, and move up to 50 pounds
• Must be able to bend, kneel, stoop, and reach (including overhead)
• Must have adequate strength, balance, and coordination to perform essential functions
• Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

Responsibilities

• Address all guest questions correctly, promptly, and in a friendly manner
• Provide customer service that exceeds expectations
• Facilitate efficient processing of vehicles
• Follow correct procedure for every vehicle through the car wash
• Maintain a high level of cleanliness and organization at the facility
• Safely and properly handle chemicals
• Provide excellent customer service with prompt assistance and accommodations to guest questions or requests
• Guide guests using distinctive and clear hand signals in accordance to established procedures
• Review the loading sign directions with every guest
• Perform vehicle detailing services as trained and directed
• Operate Express Wash kiosks, credit card machines, and POS
• Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending
• Short-Term Disability
• Long-Term Disability
• 3 AFLAC Choices
• Telehealth
• EAP Program
• 401k Retirement
• Paid Vacation
• Quarterly Bonuses
• Referral Bonuses
• Tuition Reimbursement

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed