Customer Service Associate

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

8d • Onsite

About The Position

Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.

Requirements

• Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
• Strong verbal and written communication skills
• Friendly and approachable demeanor
• Ability to multitask and manage time effectively
• Proficiency in using computers and office software
• Positive and enthusiastic attitude
• Commitment to providing excellent customer service
• Willingness to learn and adapt to new tasks
• Ability to stand, walk, and sit for extended periods.
• Ability to lift and carry up to 20 pounds occasionally.
• Ability to work flexible hours, including weekends and holidays, as needed.

Responsibilities

• Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Answer phone calls professionally, providing information and assistance to callers.
• Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Engage with the community to promote our facility and services, building positive relationships with members and potential members.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees