Customer Service Associate (Seasonal, Part-Time)
About The Position
Beacon Management Services is seeking a dependable and service-oriented Customer Service Associate to support pool season operations. This role is responsible for managing the intake, processing, and distribution of pool access credentials while ensuring a seamless and positive experience for homeowners. This is a structured, detail-driven position requiring strong organizational skills, accuracy, and timely communication. The ideal candidate will bring a customer-first mindset, operate with consistency, and take ownership of responsibilities from start to finish.
Requirements
- High school diploma or equivalent required
- Strong attention to detail and ability to manage repetitive tasks with accuracy
- Comfortable with data entry and learning new systems/software
- Clear and professional written and verbal communication skills
- Reliable, punctual, and able to maintain consistent attendance throughout the season
- Ability to manage multiple requests while staying highly organized
Nice To Haves
- Previous customer service or administrative experience preferred (not required)
Responsibilities
- Serve as the primary point of contact for pool access (fob) requests and inquiries
- Accurately intake, review, and process homeowner data related to pool access
- Input and manage data across multiple systems (Vantaca, Brivo, DoorKing, CellGate, ButterflyMX, PDK, KMT, Emerge, etc.)
- Coordinate the preparation and distribution of pool fobs in a timely and organized manner
- Maintain accurate records of issued fobs and homeowner communication
- Respond to homeowner inquiries with professionalism, clarity, and efficiency
- Collaborate with internal teams to resolve discrepancies or data issues
- Utilize additional systems and tools as needed to support operations
- Ensure all processes are completed in alignment with company standards and timelines
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
