Customer Service Associate

Millennium Group • Scranton, PA

9d

About The Position

KEY RESPONSIBILITIES: • Serve as liaison between TMG's mail and office services team and client departments. • Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments. • Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment. • Track and maintain records and logs of mailing. Perform accurate data entry as needed. • Other duties as assigned. QUALIFICATIONS: • Two years or more of experience in an office environment. Prior mail experience a plus. • 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook). • Strong work ethic; diplomatic; team and service oriented; builds strong working relationships. • Exhibits superior verbal communication and phone skills. • Exhibits exceptional customer service skills. • Consistently demonstrates professional demeanor, appearance and attitude. • Proven ability to remain calm under pressure; resilient. • Sound judgment and problem-solving ability. • Able to appropriately handle confidential and highly sensitive material. • Demonstrated ability to be flexible and adapt to an ever-changing work environment. • Assertive and resourceful; motivated; willing to ask questions and take initiative without direction. High School diploma or GED equivalent required. • Ability to lift up to 50 lbs.

Requirements

• Two years or more of experience in an office environment. Prior mail experience a plus.
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.

Nice To Haves

• Prior mail experience a plus.

Responsibilities

• Serve as liaison between TMG's mail and office services team and client departments.
• Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.
• Make timely collection of outgoing mail.
• Prepare and process outbound courier shipments using computer or service provider's equipment.
• Track and maintain records and logs of mailing.
• Perform accurate data entry as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED