Customer Service Associate
MONSIEUR TOUTON SELECTION LTD•New York, NY
•$46,000 - $50,000
About The Position
Monsieur Touton Selection Ltd. is currently seeking a Customer Service Associate to join our team! The Customer Service Associate will be responsible for processing orders, preparing correspondence, and fulfilling customer inquiries to ensure customer satisfaction.
Requirements
- High School diploma or equivalency required.
- Minimum of 2 years of experience in customer service or similar role.
- Experience in warehouse or inventory.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Excellent interpersonal skills, multi-tasking, and responding to high volume of phone calls and emails.
- Strong time management skills.
Nice To Haves
- Wine knowledge is a plus.
Responsibilities
- Communicate daily with sales representatives, brand managers, state sales managers, and vendors (email, phone, and in-person)
- Review, verify, and resolve pending orders, update sales representatives on pending items
- Address product and customer complaints, provide appropriate solutions and alternatives within the time limits; follow up ensuring resolution
- Post all invoices and samples
- Assist in managing inventory in the office, warehouse, and system
- Coordinate product delivery such as, but not limited to packing and shipping
- Coordinate samples such as, but not limited to processing, shipping, transferring and returning orders
- Verify and address incoming phone calls and emails in a timely manner
- Process incoming orders (calls, fax, email)
- Process returns (Pick up)
- Communicate with warehouse regarding ETA’s and any delivery issues to ensure smooth delivery to customers
- Confirm product availability on a need basis
- Meet deadlines in accordance with warehouse order submissions
- Interact with warehouse daily to ensure the transfer of orders is submitted correctly and efficiently
- Communicate with credit department regarding orders being held
- Recommend potential products or services to sales & management by collecting customer information and analyzing customer needs
- Coordinate incoming orders after monthly sales meetings
- Run daily morning reports
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
