Customer Service Associate

Capitol Federal® Savings Bank•Kansas City, MO

About The Position

This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

Requirements

High school diploma or equivalent required.
Minimum of six months of experience, which includes customer service responsibilities.

Nice To Haves

Cash handling is preferred.

Responsibilities

Performs teller transactions as defined by the Bank.
Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
Answer incoming calls verifying the identity of the caller.
Determine the needs of the caller and minimize the time and effort to resolve their concerns.
Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
Assists customers with maintenance on existing accounts as defined by management.
Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
Maintains the most stringent standards of customer service confidentiality.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures.
Comply with all safety policies, practices and procedures.
Report all unsafe activities to supervisor and/or Human Resources.