Customer Service Associate

Prudential Financial • Fort Washington, CO

4d • Remote

About The Position

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions! We are seeking a highly organized and customer-focused individual to join our dynamic team. The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience. The ideal candidate will thrive in a fast-paced environment, demonstrate strong organizational skills, and contribute to operational excellence across the organization. The current employee work arrangement for this position is fully remote.

Requirements

• Bachelor’s degree or equivalent work experience
• Knowledge of Group Insurance and/or related industry products and services preferred
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities in a high-volume, deadline-driven environment
• Excellent written and verbal communication skills with the ability to interact effectively across all levels of the organization
• Proficiency in Microsoft Office with knowledge in Excel
• Demonstrated curiosity and commitment to continuous learning and process improvement

Nice To Haves

• Minimum of 3 years of Insurance experience
• Experience with high-volume transaction processing

Responsibilities

• Process customer transactions—including enrollments, beneficiary changes, disbursements, termination processing, and demographic changes—while meeting turnaround time standards and regulatory requirements
• Maintain performance standards for accuracy, quality, and timeliness across both complex and routine transactions
• Serve as a resource for issue resolution and collaborate cross-functionally to ensure seamless execution of administrative tasks
• Support operational and strategic initiatives that drive process improvements and enhance customer experience

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level