Customer Service Associate

Mobi Technologies Inc•Los Angeles, CA

24d

About The Position

We are seeking a motivated and tech-savvy Customer Service Associate to join our team. In this role, you will be responsible for assisting customers by answering inquiries, resolving product or service issues, and ensuring a positive customer experience. The ideal candidate is professional, patient, and comfortable using digital tools and customer service platforms to manage and track customer interactions.

Requirements

Previous experience in customer service or call center support preferred
Strong communication and problem-solving skills
Comfortable handling phone calls and customer inquiries
Tech-savvy with the ability to quickly learn and use customer service software
Strong organizational skills and attention to detail for maintaining accurate records
Ability to multitask and work in a fast-paced environment
Professional, patient, and customer-focused attitude

Nice To Haves

Experience with helpdesk
Basic technical troubleshooting ability
Familiarity with consumer electronics or health devices (a plus)
Bilingual with English and Spanish (a plus)

Responsibilities

Answer incoming customer calls and respond to email or portal inquiries in a professional and timely manner
Provide product information, troubleshooting assistance, and general support to customers
Resolve customer issues efficiently while maintaining a high level of customer satisfaction
Accurately document all customer interactions and maintain proper records in the customer service portal
Escalate complex issues to the appropriate department when necessary
Follow company guidelines and procedures to ensure consistent service quality
Assist with general administrative tasks related to customer support