Customer Service Associate (ONSITE)

The MCS Group • Philadelphia, PA

10d • $17 - $18 • Onsite

About The Position

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.

Requirements

• Excellent oral and written communication skills; strong interpersonal skills
• Strong client focus: ability to interact with customers at all levels
• Strong analytical and problem-solving skills; high-level of attention to detail
• Ability to multi-task effectively and maintain organization and composure under high pressure
• Strong knowledge of Microsoft Office (Excel, Word)
• Capable of making timely, independent decisions
• Ability to work to deadlines and prioritize work
• Ability to work independently and as part of a team
• Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience

Responsibilities

• Review call sheet on daily basis from Team Leader
• Make phone calls to each provider to confirm our written request was received
• Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol
• Diary the next call for proper follow up activities
• Assign the proper codes for status messages to client
• Determine if a copy fee is required and arrange the preparation of the check
• Inform Request Processing of any address changes to providers or clients
• Keep Client Specialist informed of difficult Providers
• Prepare excel spreadsheets as required by Providers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED