Customer Service Associate

$24,960 - $31,200/Yr

CGI - Troy, AL

Full-time - Entry Level

Troy, AL

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Associate role at CGI involves providing exceptional customer service in a client-focused environment. The position requires effective communication skills to assist customers with service calls, resolve issues, and handle inquiries. This full-time position is based in Troy, Alabama, and includes a structured training program to ensure success in the role.

Responsibilities

• Assist customers with service calls for a broad range of products.
• Provide service and problem resolution by receiving and investigating customer inquiries regarding services and issues.
• Effectively handle upset customers.
• Multi-task through diverse client-facing systems to document calls and transfer funds accordingly.

Requirements

• High school diploma or GED.
• Ability to learn independently.
• Initiative to solve problems.
• Ability to engage others in conversation.
• Ability to actively listen and respond in a positive, empathetic manner.
• Strong verbal and written communication skills.
• Creative thinking.
• Dedication to quality.
• Multitasking skills, including listening, obtaining information, understanding the problem, and querying the customer.
• Ability to navigate and understand multiple computer screens.
• Capacity to learn and retain large amounts of information.

Benefits

• Generous employee referral program.
• Eligibility to participate in an attractive Share Purchase Plan (SPP) with company matching.
• 401(k) Plan and Profit Participation for eligible members.
• Generous holidays, vacation, and sick leave plans.
• Comprehensive insurance plans including medical, dental, vision, life, and disability.
• Back-up care options.
• Pet insurance.
• My Assistance Program.
• 529 college savings program.
• Personal financial management tool.
• Lifestyle management programs.